The new capabilities of Smartcalls make the service an all-in-one tool for call process automation. Smartcalls now supports inbound call processing for businesses and marketers building smart IVRs using the Smartcalls visual editor, in addition to the previously available tools for outbound call campaign automation.
Voximplant has made its Smartcalls announcement at Enterprise Connect, the leading conference and exhibition for unified communications and collaboration in North America.
“Scenarios are created in an easy-to-use, no-programming-necessary visual editor to simplify and speed up the whole process. Natural language processing services like Google Dialogflow can also be used to make more advanced scenarios,” said Alexey Aylarov, CEO of Voximplant.
Setting up global business communications should be a straightforward, painless process. That’s why Smartcalls chose Voxbone, the leading Communications as a Service (CaaS) provider, to be their infrastructure voice partner. As a result, businesses will be able to start using Smartcalls immediately from 65+ countries around the world. Smartcalls customers will also benefit from Voxbone’s fully compliant, fully dependable voice infrastructure, and the best-in-class connectivity and scalability of the Voxbone network.
“With Voximplant’s Smartcalls and Voxbone, any business can build and operate a global contact center within minutes,” said CEO of Voxbone, Itay Rosenfeld. “We give you access to the massive infrastructure and functionality of a large-scale contact center solution, with no upfront investment or coding required. Smartcalls + Voxbone makes your business local anywhere you wish to expand, and scales elastically no matter how fast you grow.”