New release of Smartcalls brings new useful features: HTTP API, Voicemail Detector and Call Forwarding.
Now Smartcalls can be easily integrated with any application or CRM thanks to HTTP API. This integration helps to create a personalized approach for communication with your customers – a voice bot can call a customer by its name, check an order status and use other data stored in CRM. It is also possible to store data received from a customer during a call. For example, a voice bot reminds a customer that its order is ready for collection at a pick-up point, but when it gets an answer from the customer that the order been has already received, the bot automatically updates the status in the CRM.
«HTTP integration has become the most requested feature amongst our customers since we launched Smartcalls. We’ve adapted our offer to the latest market demands», says Alexey Aylarov, CEO&co-founder of Voximplant. «Merging customer service channels makes a lot of sense for business, because it improves customer experience».
An important innovation is VMD – Voice Mail Detector – an in-house developed feature by Voximplant’s engineers powered by ML&AI (machine learning and artificial intelligence). It detects a voice mail and interrupts a campaign’s scenario saving money and minutes of the allocated budget.
An important innovation is VoiceMail Detector — an in-house developed feature by Voximplant’s engineers, powered by machine learning. It detects a voicemail prompt and interrupts a campaign’s scenario saving money and minutes of the allocated budget.
Before the year end there’s a plan to release out of the box integration modules for the most popular CRM systems. This will allow, for example, to start an outbound order status campaign and upload its results into CRM in just three clicks.